Originally shared by Jono Bacon
Folks, check out the first in a series of videos I am doing about various community management topics - this first one on Conflict Resolution. Part 1: Community Management Crib Notes - Conflict Resolution - Part 1/2 and Part 2: Community Management Crib Notes - Conflict Resolution - Part 2/2
http://www.youtube.com/watch?v=ypLgYJWbT3E
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